Friday, September 26, 2008

Stay Away from Central Baptist Hospital in Lexington, KY...

and here's the letter I sent to them as to why:

"It is a shame that Central Baptist doesn't care about the well-being of its patients. Today I put a check in the mail of a small amount towards my bill. I happened to receive a call today as well from your company that is contracted to do billing. I informed them that I put a check in the mail this morning. When asked how much it was for, I was informed that it wasn't enough and that my account would still go to collections because I was "under the limit" of what could be accepted. It's not really my fault that due to FMLA I lost my job after I was in your hospital. I filled out financial assistance, but was told when I called that it couldn't be redone to figure in the fact that I now had no job and my bill was my bill. Any other hospital in the area at least lets a payment be a payment regardless of the size and keeps the bill out of collections. I know this as the job I lost was in the financial area of one of the aforementioned hospitals.

So now, here is a patient with a brand new baby, lost her job and is barely scraping by on the income her husband has and it doesn't matter. I can't pay what you want me to when you want me to so you'll send my bill to collections to further hurt my well-being (credit) in the future.

We don't qualify for government help because we make too much, but we can't pay our bills because we don't make enough.

I will be passing on the information of my treatment in these regards to any and everyone I know. Our family will no longer be using the facility which is a shame as there are several staff members who do everything they can to make your stay as comfortable as it can be while you are there. Unfortunately, they don't know the company that they really work for."

You need to know how they really feel about their patients....they don't feel anything.

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